BigPanda Biggy AI Context and Data
The Biggy AI Web App Context and Data module allows you to manage indexing settings, data, and documents. Choose what Biggy AI generated content is automatically indexed, view your indexed data categories, and upload documents to provide additional context to Biggy AI.
Key Features
Adjust indexing settings to control which Biggy AI generated artifacts are be searchable by your users.
View the number of documents and last indexed data for each of your indexed data categories.
Upload documents to give Biggy AI additional context.
Indexing Settings
The Biggy AI Indexing Settings allows you to control which content is automatically indexed and searchable by your users.
The following settings are available:
Setting | Description |
|---|---|
Index Call Transcripts | Automatically index Biggy AI generated call transcripts upon call completion. |
Index Incident Channels | Automatically index Biggy AI managed incident channels upon incident resolution. |
Manage Data
The Manage Data page provides an overview of your indexed documents across different source categories. Biggy AI uses indexed document data to fulfill user requests.
In each data category, the following information is displayed:
Total number of documents
Last indexed date
Status (Active or Inactive)
Upload Documents
To give Biggy AI additional information and context, you can upload documents from ServiceNow or general file types such as runbooks, knowledge base articles, SOPs, Wikis, etc.
To add documents, go to Configuration > Upload Documents.
On this screen, select either the ServiceNow or General tab, depending on the file type you'd like to upload.
Upload ServiceNow Documents
In the ServiceNow tab, you can upload and manage ServiceNow exports for your organization.
Supported format
Only CSV exports from ServiceNow are supported. The file format must match what is exported from ServiceNow.
Select Upload ServiceNow Files to add a new file. You can upload 5 files at a time, with a maximum size of 5G per file.
The following information about each uploaded file appears on the screen:
File name
Prefix
Type
Size
Uploaded by
Uploaded at
Status
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy AI's context.
Upload General Documents
You can upload documents such as runbooks, knowledge base articles, SOPs, Wikis, etc. to give Biggy AI additional information and context.
Common file types such as PDF, spreadsheets, docs, slides, images, code files, and compressed files are supported.
Click Upload File to add a new file. The size limit for a file is 5GB. You can upload up to 5 files at a time. Files larger than 500 MB should be uploaded one at a time.
The following information about each uploaded file appears on the screen:
File Name
Type
Size
Uploaded By
Uploaded At
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy AI's context.
Next Steps
Get a high-level overview of how Biggy AI works in the BigPanda Biggy AI documentation.
Learn how operators can Manage Incidents with BigPanda Biggy AI.